ACCENTURE
Customer Service Executive
As a part of the Accenture Delivery Centers in India for BPO, you will stay up-to-date with the latest thinking and gain access to the latest tools and technologies. You will also be joining a global network of people with diverse backgrounds and a vast range of skills, experience and expertise. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform to build a career. Accenture is able to offer a broad range of career opportunities to its people while providing highly competitive compensation and benefits.
Key responsibilities may include:
Handle inbound notification calls from customers within required handling time and at appropriate quality levels.
Probe customer responses to ensure accuracy of claim, while maintaining empathy level.
Identify calls requiring escalation and escalate to right Person.
Contribute to team performance and goals through individual performance and suggestions for improvement where sought
Eligibility
Graduates/Post Graduates with 0 - 4 Yrs of any Experience.
B.E with less than 55% can also apply
Under Graduates with minimum 6 Months of International Call centre exp/ 1 Yr of any experience
You should possess good analytical and communication skills along with basic computer knowledge.
Successful candidates will be a graduate in any field and possess excellent communication skills. You will demonstrate a committed approach and relish the opportunity to deliver world-class service to your clients in order to ultimately improve business performance. You will also be flexible to work a shift roster.
Location Bangalore, Mumbai
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